Video by Cooper Slough

By JAMES BELL
Hays Post

Eagle Communications customers are about to see a big change as the Hays-based supplier of broadband services – including TV, internet and phone in Kansas, Nebraska and Colorado – is set to move its Customer Care Center into a new facility in Hays.

The move was precipitated by the need for more space as the company expands and the recent closure of their location in the Vine Street Dillons, part of the grocery store’s own major remodel.

“We like our location. The Eagle Business Plaza has been like a, but we’ve been growing and expanding. That’s requiring us to need more space,” said Travis Kohlrus, Eagle Communications Broadband General Manager.

The new center will remain in the Eagle Business Plaza at 27th and Hall, but moves to a larger space at 1007 W. 27th that will be easier for customers to access. It will also provide a storefront on a major thoroughfare in Hays, with ample parking and a 27th Street-facing entrance.

“We created a nice space where customers can come in, ask questions about services, order services, get a little bit of training on services and be able to demonstrate those services there,” Kohlrus said. “When you walk in, you know you are part of a cool, advanced technology company.”

The location will be high-tech and high-touch, giving customers the ability to interact with the company’s broadband offerings.

“It will create a really nice environment similar to what we had in our Dillons location,” Kohlrus said.

The location will also serve as the payment center for the company, offering a welcoming space for customers who prefer to drop off payments in person.

In conjunction with the Customer Care Center, the new facility also will house the company’s marketing team.

“Those two groups work together tremendously to create the products that Eagle Communications offers for cable TV, internet and telephone,” Kohlrus said.

The new space will provide both groups access to conference rooms and training facilities that are needed as the company grows.

“As our company continues to grow, space is an ongoing challenge,” Kohlrus said. “Having this additional space will be helpful and beneficial to us.”

Eagle is excited to welcome customers at the new location on May 2.

For more on Eagle Communications, click HERE.

Disclosure: Eagle Communications is the parent company of Hays Post.