Video by Cooper Slough
By JAMES BELL
Hays Post
On Thursday morning, members of the Hays Area Chamber of Commerce and Eagle Communications employees gathered at the new home of the company’s Customer Care Center at 1007 W. 27th for a ribbon-cutting celebrating the opening of the new space.
“On behalf all 290 Eagle Employee-Owners, we appreciate you coming out here to join us today,” said Travis Kohlrus, general manager of Eagle’s broadband division.
There were two main reasons for the move, Kohlrus told a large crowd – customer access and company expansion.
“We needed better access to our customers,” he said, noting the new location is more accessible with direct access to a major thoroughfare in Hays.
The location also gives the company the ability to showcase products and services.
“You can really enhance the experience,” Kohlrus said, by providing product demonstrations now available in the new location.
The new location also will allow Eagle to accommodate a growing number of services and a larger company footprint.
“When you have more products and a larger footprint, you got to have more employees,” Kohlrus said.
The location will be home to the company’s customer service and marketing departments.
“Those two groups work together immensely to communicate with our customers,” Kohlrus said.
There are currently 17 people that will work in the facility, with additional space for 10 more.
The location – in the Eagle Business Plaza near to the previous Customer Care Center, corporate office and Network Operations Center – was also a feature Kohlrus noted during the celebration.
“The other thing we liked about this building that was unique is that it is part of the Eagle campus,” he said.
Now that the location is open, he invited customers to take advantage of the new space.
“We invite you to come in, consult with us, if you have questions about your current packages or products that we offer, come in and see us. We’re happy to sit down and help.”
For more about the new location click here.
Disclosure: Eagle Communications is the parent company of Hays Post.