The Acute Care Unit, Special Nursing Service, DeBakey Heart Clinic and HaysMed Volunteers were recently named the patient satisfaction award winners for the 1st quarter of 2018 at HaysMed, part of The University of Kansas Health System.
Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream. Health Stream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Four areas are recognized every quarter including an inpatient department, an outpatient department, a clinic and a non-clinical area.
The Acute Care Unit was recognized for having the highest rating for courtesy and respect for the first quarter of 2018. Their unit score was 95.4% putting them at the 96th percentile. Acute Care is a 46 bed unit. They have a total of 68 Associates including fulltime and part time staff. In 2017 they had 2458 admissions.
Special Nursing Service, an outpatient department had the highest rating for courtesy and respect scoring 100% putting them at the 99th percentile. The department has 10 full time RNs. They average 9000 procedures a year.
Garnering the clinic award was the Debakey Heart Clinic. Their score was 98% putting them at the 95th percentile. The clinic saw over 9676 patients last year.
The Volunteers received the Customer Service Award for their significant contributions to the mission, vision and values of HaysMed. There are approximately 200 volunteers with 100 who are active on a monthly basis. They man the four information desks, run the Gift Shop and monthly blood screens, help with the blood drives and also craft and sew for the annual bazaar. They are the face of our hospital.