Operations Analyst & Billing Solutions Manager
Eagle Communications is looking for a team player and leader who has a desire to create a great customer experience. This position is responsible for planning, implementing and managing the billing operations, reporting, managing customer terms and conditions, financial forecasting and assisting with budget preparation for the Broadband division. Responsibilities include designing, implementing and enforcing policies and procedures, providing business intelligence to other departments as well as recommending effective billing processes and other related operational functions. If you enjoy working in a fast-paced, team environment and have an attention to detail then this position is for you.
Experience & Requirements:
This Hays, KS based position requires 2+ years of experience working in an accounting or finance-related field. Computer proficiency, including billing software systems and advanced functions of Excel are preferred. The candidate should have a general knowledge of fair credit practices, accounting principles and collection regulations. This position requires attention to detail, ability to prioritize work, problem-solving skills and excellent verbal & written communications skills.
Responsibilities:
- Set priorities and design strategies for the billing system including researching & resolving problems; identifying billing system improvements along the way
- Meet billing operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer service standards
- Design, maintain and control reporting templates, systems and processes. Provide reports and business intelligence in support of sales, operations, financial and management requirements
- Ensure all database information is consistent to ensure delivery of accurate information to other departments and conducting and managing system audits for and with various departments
- Manage collections policy, process and vendor relationships; make recommendations to overall policy and procedure to reduce bad debt expense
- Manage billing system admin staff and month end closing procedures to support the accounting department. Prepare and manage annual budget processes.
- Monitor and report on division’s key performance indicators, tracking product and service trends, and service count data
- Create training for onboarding new hires and provide ongoing education of billing system procedures and best practices
Salary:
Compensation is commensurate with experience, which will consist of salary and bonus along with a competitive benefits package including health insurance, 401K, paid vacation, and employee stock ownership plan.
Other Information:
Applications will be accepted until the position is filled. The selected candidate will be required to pass a criminal history background and motor vehicle check. Eagle Communications is an employee-owned company and an EEO employer.