By JAMES BELL
Hays Post
Restaurant delivery in Hays might never be the same after last week’s launch of Hays 2 Go, bringing new delivery options from local restaurants that do not offer delivery service in-house.
Currently, the service delivers orders from Cancun Mexican Grill, On the Rocks and JD’s Country Style Chicken, with plans to expand to other restaurants soon.
“Our goal is to have at least 10 to 15 restaurants in Hays,” said Kelly DePiesse, co-owner.
They primarily serve sit-down restaurants, but will also deliver from fast food restaurants if an agreement can be reached with the restaurant.
Chain restaurants are little more complicated, DePiesse said, noting there are usually a lot more people in the operation who need to give the service a go-ahead.
“If it’s a chain restaurant, we’ll touch base with their general manager and they’ll have to take it from there and get the OK to operate,” he said.
Typically, the issue with chain restaurants is the way cash flow is dictated by a corporate system.
“That’s why we like local restaurants first. It’s a lot easier to set up because a lot of time you can talk directly to the owner,” DePiesse said. “What’s really attractive about Hays is the college, and there’s not a lot of delivery other than your typical pizza and tacos and such.”
Hays expansion and new developments were also a factor for the service deciding to come to Hays.
How to use the service
For regular delivery, customers using the service will be old hat.
To order, customers can visit the company’s website and place orders from participating restaurants, including modifications specified by the customer.
Customers are first required to create and account with the service, they can then select the restaurant of their choice and complete payment with cash or card through Hays2Go.
Once an order is placed, drivers from Hays2Go receive the order, along with the restaurant of choice. The drivers arrive at the restaurant to pick up the order, check the order for accuracy and deliver to the customer.
The site also provides real-time order tracking, available on the website, through email or text messages.
“They’re not just putting an order in and hoping that their food shows up, they are actually updated live,” DePiesse said.
While a feature of the service that is likely to generate interest is the ability to order from multiple locations on one order, the company warns a delivery fee is charged for each restaurant, and will add 15 to 30 minutes to the delivery time.
DePiesse said the service is particularly attractive during lunch hours where a lunch break limits the time someone could travel to get lunch. With the service, a specified time can be set for the delivery to arrive.
“So at the time they are ready for their lunch break, their food is arriving and they can actually enjoy their lunch break,” he said.
The rub
Currently, the service is only available to customers within – or slightly outside – the Hays city limits.
“I don’t want to get in a situation where a driver would have 10 to 15 minutes drive time to a location, and we would have other orders coming in so those orders are getting backlogged,” DePiesse said.
The quality of food being delivered on a long trip is also a limiting factor as to the delivery radius.
“Once it leaves a restaurant, we want to get it to you as quick as possible because we want to make sure the food is warm and fresh,” he said.
But as the service settles into the Hays area, those limits will be re-examined, DiPiesse said.
And as expected the service adds to the final total of the bill, with a $3.95 delivery charge added to each order. That charge is used to pay drivers and keep the service running.
“We try to keep it at a mid-range where it is worth our drivers’ time and our restaurants’ time and also that it is not too high that a customer would not want to pay,” DePiesse.
Items available for delivery are also limited to items offered at participating restaurants.
Behind the scenes
Hays2Go is part of a larger service that operates in cities across the country under the umbrella My Town 2 Go, but DePiesse said local marketing is developed for each town and the service is run by a local operator.
With the service just launching in Hays, marketing materials are still in the works, he said, but soon drivers for the service will likely sport car magnets that will identify them on the road.
“It’s good for them and good for us,” DePiesse said.
And while a group of drivers has been hired, he said applications are always being accepted.
In a typical delivery operation, drivers wait at the restaurant for delivery orders, doing other work in the restaurant, but drivers for Hays2Go, get paid by the delivery and are not required to be at a specific location in between orders.
“They are basically free to do as they please during the day, they need to be able to respond promptly to the order, get to the restaurant and get it delivered,” DePiesse said.
The drivers will select times they are available to be called for deliveries and then dispatched per order, making the service attractive as a job for people looking to supplement their income, he said.
To order from the service, or to find out more about Hays 2 Go, click here or visit their facebook page here.


By BECKY KISER




